Walk out Working, or “W.O.W”, is a fantastic service from Best Buy Mobile included on every phone purchase. When you need help setting up a mobile email account with pesky server settings, or personalizing your ringtones, or even just figuring out how to make a phone call, we have you covered.
The personal touch
Here’s an example: I had an older couple come in to my store a couple weeks back who wanted to move, in their words, “into the 22nd century.” Laughing, I began to ask them some questions that allowed me to figure out exactly what they wanted. Of course they were interested in texting, as the only way to communicate with the grandkids was through text, and since they travel the United States they wanted GPS and e-mail. I got them set up with two Android phones, but of course they don’t know how to use them.
Taking our time
Abiding by our Walk out Working program, after I was done with the activation, I sat down with them for an hour and a half (our Mobile Consultants will take as much time with you as needed) and helped them work the phones. From setting up email, to downloading apps, we did everything. Also, they decided to get an in-car speaker phone. This magical Bluetooth device hangs on a visor and connects to the phone, allowing streamed voice calls and even music. I went out to their car and set it all up, showed them what all the buttons do, practiced some voice commands, and demonstrated how to connect phones to it. It was really neat to see the smiles on both their faces – Best Buy Mobile customers for life!
This program goes beyond just helping someone learn something; it allows us to build a relationship with whomever we have helped, holding our promise of being there for the life of your phone. We are here to help, and with our Walk Out Working program, we can show you that we will continue to be here to help with your total mobile phone solution.
